How to Make and Cancel an Appointment

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Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

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How to See a Doctor

The practice uses an appointment system. Your routine appointment will usually be with your registered GP during surgery hours. If you require an urgent same day appointment we operate a triage system which involves leaving your name and contact telephone number with the receptionist following which a triage doctor will call you back to deal appropriately with your medical need. This maybe either be by arranging an appointment to see a clinician or by a telephone consultation.

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Requesting to see a particular GP

Patients have the right to request to see a particular GP in the practice either generally or in relation to any particular condition. It may not however be possible to match the request with available appointments.

 

Chaperones & Interpreters

If you would like a chaperone present for your appointment, please just ask when booking, or in the consultation.

We can arrange interpretation and translation services in person or by phone, for those patients who do not speak English. Please let us know if you require this service when booking an appointment.

 

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

 

Telephone Advice

If you need to speak to a doctor or practice nurse please telephone in the morning and the receptionist will arrange for the doctor or practice nurse to ring you back at a mutually convenient time.

 

Training Practice

Verwood Surgery is a ‘training practice’. GP Registrars are doctors experienced in hospital medicine, but fresh to general practice and may be working in the practice for up to one year at a time.

As part of their training, some consultations will be recorded on videotape. These recordings are strictly confidential and only seen by doctors. They are done with your consent which of course you are entitled to withhold.

 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

Cancel appointments you don't need