Our Online Services

Access to GP Online Services

Wherever possible, please use our online options to access our services.  Doing so will assist us by keeping our phone lines free for those who need urgent medical help or cannot access online sources of information. 

GP online services are designed to give you, the patient more choice and flexibility in how and when you contact and interact with us.  They can also give you direct access to your medical records and test results, which was previously only possible by phoning or visiting the surgery.

Scroll down to find out more about how to use our online services. 

Learn more about our online GP services

Using a SystmOnline Patient Access Account

A SystmOnline account allows you to:
  • Book GP consultations
  • Cancel booked appointments
  • Order repeat prescriptions
  • Submit custom prescription requests
  • Access your medical record to see all the events
  • View and download test results
  • View your medications
  • View and download letters to and from your GP
  • View and change your contact details
  • Change the local pharmacy through which you receive prescriptions.

Please note that we don't accept messages to the Practice via SystmOnline, the Airmid app or NHS Apps. 

the systmonline log in screen on a computer display

Don't have a SystmOnline account?

If you have not already done so and want to sign up to access online services,  please speak with our Reception team who will check your ID and provide log in details. 

Using our SystmConnect online GP consultation service

No need to register an account to use this online service!

You can now use SystmConnect to:

  • Get help with a new health problem
  • Request a sick/fit note
  • Enquire about test results
  • Ask about a medication you're taking including requesting a medication review
  • Tell us you are a carer
  • Notify us of a change in your contact details
  • Ask for a report or letter, for example insurance

The SystmConnect screen on a laptop computer and smartphone. the words Contact us online. No need to call and wait in the queue. You can now send medication and admin requests to us online.

Try the NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. These include:

  • Order a repeat prescription through your nominated pharmacy
  • Check your symptoms
  • View existing and book future appointments
  • View your GP medical record, including test results
  • Find NHS information on hundreds of conditions
  • Use NHS 111 for urgent help online
  • Manage decisions around organ, tissue and blood donations.

A range of digital tools is available alongside the NHS App, giving people an important choice in how they access GP services online.

Learn more about the NHS App by scanning the QR code or following this link>> 

The NHS App icon and a QR code for scanning
Digital Champion event poster

Do you or someone you know need in person help to get online?

If you or someone you know could benefit from learning more about how to get online, a Digital Champion can help.
Local Digital Champions Anne, Colin and Julie are friendly and patient volunteers who are good at explaining computers, without using jargon. We have an enthusiasm for all things digital and look forward to the chance to show you how it works.
 
If you bring along your device and questions, they will help.
 
If you don't already have a mobile device or computer, they can offer advice on how easy it can be to join the digital community.
 
Your local Digital Champion offers FREE Digital Learning sessions by appointment at Verwood Library on:
 

Tuesday afternoons from 2 pm

Thursday mornings from 10 am or

Friday afternoons from 1 pm 

 

To book a slot contact the Dorset Digital Hotline, not the surgery.  You can call 01305 221048, or pop into the Library to reserve a space.

Page last reviewed: 08 October 2025
Page created: 26 February 2024