As you are aware General Practice has changed significantly since the start of COVID-19 pandemic in 2020 .

The team at Verwood Surgery would like to express their grateful thanks all their patients for  being understanding  , patient and supportive in all we do . We would like to thank in particular the patients who have said those kind words to our team members and have written those supportive thank you letters.

In surgeries last year we had patients with COVID, patients without masks and vulnerable or unvaccinated patients. Queuing indoors was not safe.  As a surgery we are still asking you to remain wearing face coverings when visiting Verwood Surgery  for the safety of other patients and staff .

Currently you can’t now simply request to see a GP. One reason for this is the idea of ‘triage’. The work GPs are expected to do has increased far beyond funding and staffing. New specialist roles have been introduced to help at Verwood Surgery such as Locum GP , Physicians Associate ,  Pharmacist, Social Prescriber, Paramedic and new administration staff.  GPs have a unique role within all this, often where there is medical complexity.

We can’t expect patients to navigate these complicated options alone. If we know a bit about your problem, we can direct you to the best person to help you. This means that when you have a problem only a GP manage, this can happen. We recognise that this change is uncomfortable for everyone. GPs prefer a mixture of work , but meeting everyone's needs is more important.

GPs have worked face to face throughout the pandemic. After talking on the phone, we would see anyone where we judged that the benefits outweighed the risks.  There will also be unknown lives that were saved by these precautions. As the risks of COVID transmission vary, we vary the threshold for our face to face appointments accordingly. The risks are now less, but remain significant.

Most patients and clinicians prefer face to face communication however there are occasions when the phone is both effective, efficient and safe.

Every day, we are forced to make intensely challenging decisions about how we support each individual, whilst managing the needs of all our patients. No GP would have chosen the situation we find ourselves in.

Whilst less visible, GPs are delivering more appointments than ever. Triaging patients to the most appropriate person may feel restrictive, but it makes sure we’re available when you need us. This year we won’t have got everything right. Changes may have felt confusing and frustrating, but we care enormously for our patients. At times, the very changes that feel unwelcome are happening because of the deep care that General Practitioners and  the whole team  at Verwood Surgery has for all its patients.

Published: Aug 27, 2021